Here are the facts:
November 2012: I buy two lights from you. You dropship one from China. You ship the other from the US to a totally different address.
December 2012: I e-mail to let you know 2nd light hasn't arrived. You don't even apologize. I ask for a refund, which you're forced to provide. I didn't make a fuss. Just chalked it up to a mistake and moved on.
We go our separate ways from there. In these two months I study and read a lot.
January 2013: I e-mail you to inquire about new panels. I declare from the start I bought SS400W panels and want to buy SS800Ws for a bigger grow area, but that I'd like to find out more about your new panels since I'd like to give you some business as well. I said that literally. I attach the CLW_Pres document that details the specs of the light, because I need you to look them over so you can tell me whether your new panels could compete. Your first response was that this was all fluff and "hookum" (whatever the fuck that means). When I contacted CWL, George did not belittle the competitor, he pointed out the strenghts vs weaknesses. He did not call your documentation "fluff." When I contacted Inda-Gro, they provided me with answers immediately and did not belittle the competitors. Only you did. From that point on things got a little ugly.
The fact of the matter is you were a grade A piece of shit to me. You actually wished me ill when I admitted I could be irate because of the prednisone I take for my illness. I paid 650$ for two products, you only managed to get one to me. That is a huge failure on your part, a failure for which you are 100% responsible. Your amateur businessman status was confirmed from the beginning, and you reconfirmed it later with your shitty attitude. Your entire business presentation is sloppy and you are disorganized.
Yet, in spite of this, I still wish you success. See? In spite of not liking you personally, I can still see the merits of your products and review them objectively.
Because I think there is a need for your lights in the market. CLW are in a league of their own, you are in sub-amateur league 1 and CLW went pros two seasons ago (strictly from the business side of things ofc, since we have yet to see results). But CLW is priced too highly to be the default go-to and as positive as my experience has been with CLW so far, I do NOT want a monopoly. Monopolies are always a disaster for consumers and CLW is literally the only true American business selling reputable lights right now. You're still just a guy building fixtures from his garage and drop shipping some of them from China.
So please, the only abusive e-mails that were sent came from you, so this pussy pussy abused victim pose is laughable.
You make good lights. Why don't you stick with the engineering and hire someone competent to run the business side of things, because you're doing a piss poor job at it when you can't even ship two boxes to the correct address.
So here it is: I don't like you, but I wish you well with your business, there is a need for it, and I hope you get to keep it.
I'm gonna give you one more post to explain your side of things if you want because it's only fair, but after this, it's back to growing and my journal, and I never want to speak your name or your company's name ever again.
