Returned item and getting charged. Thoughts?

firsttimeARE

firsttimeARE

Well-Known Member
I bought a CMH setup from growershouse and when I plugged it in it was making electrical arcing noises. I had bought two setups and only one was making the noise. Swapped everything around so the only constant was the ballast and still the noise.

They accept a return, test it and find it doesn't make those noises and try and get me for shipping both ways as a favor by not charging a restocking fee.

We ended up settling on splitting the shipping since me getting away free wasn't gonna happen.

I realize im biased, what do others think?

To me I feel wronged because at the end of the day im the one who has to use the ballast thats making arcing noises. Or not use it which is what I would end up doing as the fear of it setting my house on fire isn't worth the price.
 
Wilderb

Wilderb

Well-Known Member
I sure wouldn't use it. Burning you house down sucks, lol. Been on both sides of that equation . I guess you know for future purchases that they will not stand behind your purchase. Just my opinion.
WE
 
tangerinegreen555

tangerinegreen555

Well-Known Member
tyler.durden said:
That's bullshit. Maybe charge for shipping one way, but I wouldn't even want to pay that. I usually do HTG supply or Amazon, they are both awesome about returns. Too many vendors out there to be treated like that, fuck those guys...
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HTGS is fabulous. We have a walk in store 30 miles down the road. Point rewards card with numeric ID.....I use their store brand digital balasts, probably the same internals as the other name brands anyway. Blew a 4 wk. old MH bulb once, instantly replaced...no problem. They treat you like they want your business AND they carry your sacks of soil out to the car. Nice guys!
 
Gary Goodson

Gary Goodson

Well-Known Member
firsttimeARE said:
I bought a CMH setup from growershouse and when I plugged it in it was making electrical arcing noises. I had bought two setups and only one was making the noise. Swapped everything around so the only constant was the ballast and still the noise.

They accept a return, test it and find it doesn't make those noises and try and get me for shipping both ways as a favor by not charging a restocking fee.

We ended up settling on splitting the shipping since me getting away free wasn't gonna happen.

I realize im biased, what do others think?

To me I feel wronged because at the end of the day im the one who has to use the ballast thats making arcing noises. Or not use it which is what I would end up doing as the fear of it setting my house on fire isn't worth the price.
Click to expand...
Cmh set up, huh? Was it expensive? You should've rubbed your dick on it
 
BarnBuster

BarnBuster

Virtually Unknown Member
since they split the fee(s) with you it's kinda sorta fair but i would register a complaint with the local BBB if they are listed and do business elsewhere. i would also write a letter to whoever is the CEO/owner of the company. be nice but explain what happened and include copies of whatever. Sometimes when you talk to the boss, you get results...sometimes
 
firsttimeARE

firsttimeARE

Well-Known Member
tyler.durden said:
That's bullshit. Maybe charge for shipping one way, but I wouldn't even want to pay that. I usually do HTG supply or Amazon, they are both awesome about returns. Too many vendors out there to be treated like that, fuck those guys...
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Was my first time with them. Will be last. If you dont factor in returns into your prices then you suck at business.

Dont make your customers pay because they are unhappy with a product making strange noises that you cannot replicate.

We settled on splitting but I wasnt happy about it. But agreed because their return policy is plain english.

I usually go thru amazon prime but they wanted like $70 more per unit.
 
firsttimeARE

firsttimeARE

Well-Known Member
tangerinegreen555 said:
HTGS is fabulous. We have a walk in store 30 miles down the road. Point rewards card with numeric ID.....I use their store brand digital balasts, probably the same internals as the other name brands anyway. Blew a 4 wk. old MH bulb once, instantly replaced...no problem. They treat you like they want your business AND they carry your sacks of soil out to the car. Nice guys!
Click to expand...
Heard nothing but good things from HTG. Pricing is high. But guess you get what you pay for and growershouse has some of the best pricing but look how you get treated when you need to make a return.
 
greasemonkeymann

greasemonkeymann

Well-Known Member
firsttimeARE said:
That doesnt make sense but could I expect more from TnT?

And no it was 3.5 bills. Not terribly expensive
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pardon the triple post, but if you like the concept of a CMH, check out the new(er) 600 w mh setups.
ballast for 2 bills, bulb for 80.
more lumens, and you can switch the ballast wattage or use a hps.
 
.ODanksta.

.ODanksta.

Well-Known Member
firsttimeARE said:
I bought a CMH setup from growershouse and when I plugged it in it was making electrical arcing noises. I had bought two setups and only one was making the noise. Swapped everything around so the only constant was the ballast and still the noise.

They accept a return, test it and find it doesn't make those noises and try and get me for shipping both ways as a favor by not charging a restocking fee.

We ended up settling on splitting the shipping since me getting away free wasn't gonna happen.

I realize im biased, what do others think?

To me I feel wronged because at the end of the day im the one who has to use the ballast thats making arcing noises. Or not use it which is what I would end up doing as the fear of it setting my house on fire isn't worth the price.
Click to expand...
So I haven't read all the post, but I use to be a General Manager of a hydroshop in Dallas. We did not take returns. And the other dumbasses that worked there before me didn't know how to tell the customers how to make a return.

So there are two major warehouse distributors in America. Sunlight supply and hydrofarm. (there is one more but it's a northern cali thing)

But you should have called the supplier not the hydroshop. I've had a couple ballast go out on me, and I just call the costumer sales rep and they pay for the shipping and everything. When you take it back to the hydroshop they actually have to pay for shipping so they will indeed charge you for it.

Just a heads up for next time.. If you order from online I highly suggest 1000bulbs.com they seem to have the cheapest prices.. I paid 150 for my nanolux ballasts, 20 for solarmax bulbs and 55 for aircooled hoods. They have DE ballast complete sets for $300.
 
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abe supercro

abe supercro

Well-Known Member
tangerinegreen555 said:
HTGS is fabulous. We have a walk in store 30 miles down the road. Point rewards card with numeric ID.....I use their store brand digital balasts, probably the same internals as the other name brands anyway. Blew a 4 wk. old MH bulb once, instantly replaced...no problem. They treat you like they want your business AND they carry your sacks of soil out to the car. Nice guys!
Click to expand...
Bulbs shld be guaranteed for up to one year. If you look close on the metal socket, there is already a code for the month and year for retailers to scribe date of purchase onto bulb.
 
Cyrus420

Cyrus420

Well-Known Member
If what they sent you didn't work as advertised then you shouldn't of paid jack. Growerhouse?

Fuck them. Another business that ain't getting my business ever.
 
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