once again..ORDERS FROM MOMS OUT IN BC ARRIVE OVER NIGHT
BUT NOT OCS
The provincial ombudsman says he is being swamped with complaints about the Ontario Cannabis Store.
Ombudsman Paul Dube confirmed Wednesday that his office has received more than 1,000 complaints since the opening of the store on Oct. 17. Most are from customers frustrated with delayed deliveries, billing problems and poor customer service.
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“I have informed the OCS that we are seeing a high volume of complaints and we are monitoring their response to these issues,” he said in a written statement.
“We have assigned a team of staff to triage complaints and resolve them quickly wherever possible, and we are in regular contact with senior officials of the OCS,” he added.
Dube said his office has been assured by OCS officials that efforts are underway to resolve the problems.
The ombudsman is an office of last resort, meaning it does not intervene unless existing complaint avenues have been tried.
“As is our normal process, we are monitoring complaint trends and flagging them to the appropriate officials first. We also look for potential systemic issues that could warrant a formal investigation,” Dube said.
“If (OCS) can alleviate the issues we identify in an effective and timely manner, a formal investigation might not be required,” his statement read.
Customers are grousing about slow deliveries, incorrect orders, problems in trying to cancel orders, and orders cancelled without notice.
Theresa Boyle is a Toronto-based reporter covering health. Follow her on Twitter: @theresaboyle
BUT NOT OCS
The provincial ombudsman says he is being swamped with complaints about the Ontario Cannabis Store.
Ombudsman Paul Dube confirmed Wednesday that his office has received more than 1,000 complaints since the opening of the store on Oct. 17. Most are from customers frustrated with delayed deliveries, billing problems and poor customer service.
The trick to finding your next flight at low cost !
See More Sponsored by Jetcost
“I have informed the OCS that we are seeing a high volume of complaints and we are monitoring their response to these issues,” he said in a written statement.
“We have assigned a team of staff to triage complaints and resolve them quickly wherever possible, and we are in regular contact with senior officials of the OCS,” he added.
Dube said his office has been assured by OCS officials that efforts are underway to resolve the problems.
The ombudsman is an office of last resort, meaning it does not intervene unless existing complaint avenues have been tried.
“As is our normal process, we are monitoring complaint trends and flagging them to the appropriate officials first. We also look for potential systemic issues that could warrant a formal investigation,” Dube said.
“If (OCS) can alleviate the issues we identify in an effective and timely manner, a formal investigation might not be required,” his statement read.
Customers are grousing about slow deliveries, incorrect orders, problems in trying to cancel orders, and orders cancelled without notice.
Theresa Boyle is a Toronto-based reporter covering health. Follow her on Twitter: @theresaboyle
