NO REFUNDS OR POT FOR YOU
Ripped AND BURNED hahahahaha suckers
order up!
Ontarians fed up with two weeks of delays in getting their now-legal cannabis are not just talking about their frustrations online.
They are also filing formal complaints with the provincial watchdog.
Global News has confirmed dozens of complaints have been made to the Ontario ombudsman about how the Ontario Cannabis Store has handled the rollout of cannabis legalization over the past two weeks.
READ MORE: Critics say cannabis delivery delays could push Ontario consumers to black market
“I can confirm that our office does oversee the Ontario Cannabis Store (as we do the LCBO and almost all other Ontario government bodies), and we are receiving complaints,” said Linda Williamson, director of communications for the Office of the Ombudsman of Ontario.
“As is our normal process, our staff are reviewing all complaints and resolving them informally wherever possible. At present, we are in contact with OCS officials and monitoring developments.”
Cannabis IQ: Legalization leaves medical users stranded, and more
At this point, no formal investigation has been announced.
If the ombudsman decides to pursue one, Williamson said the process is to first inform the organization in writing and then — usually — announce it publicly.
WATCH BELOW: Becoming a cannabis sommelier
The Ontario Cannabis Store is the only legal retailer of recreational cannabis in the province.
Since legalization on Oct. 17, the store says it has been swamped by “unprecedented” demand for the newly legal product.
More than 150,000 orders were made in the first week of legalization.
During that first week, Canada Post also began rotating strikes.
While the Ontario Cannabis Store has said in statements it is delivering thousands of orders each day and has a plan for alternative delivery options, it has so far not said how or when it will implement those in response to the rotating strikes.
It has also been accused by thousands on Twitter and Reddit of failing to keep consumers informed about their orders.
Many consumers are claiming they have not received tracking numbers for orders placed two weeks ago.
Others say online they have been told by customer service officials while asking for more information about their orders that the store is not allowed to turn to other delivery options unless Canada Post implements a full strike rather than a rotating one.
That’s prompting many to detail their efforts to file formal complaints with the ombudsman on social media.
Michelle@StopVaxxedLies
https://twitter.com/StopVaxxedLies/status/1056002209853263872
I’ve made a complaint to the Ontario ombudsman about the @ONCannabisStore nightmare, and to the patient ombudsman about my fertility nightmare. That’s how wonderful my week has been...
9:58 PM - Oct 26, 2018
Twitter Ads info and privacy
View image on Twitter
Jackie@Jackstar009
https://twitter.com/Jackstar009/status/1055926305861107714
Heard back from the Ontario Ombudsman, they got back to me in less than 24 hours. I still haven’t received an email from OCS inquiring about my order which I sent on Tuesday
Ripped AND BURNED hahahahaha suckers
order up!
Ontarians fed up with two weeks of delays in getting their now-legal cannabis are not just talking about their frustrations online.
They are also filing formal complaints with the provincial watchdog.
Global News has confirmed dozens of complaints have been made to the Ontario ombudsman about how the Ontario Cannabis Store has handled the rollout of cannabis legalization over the past two weeks.
READ MORE: Critics say cannabis delivery delays could push Ontario consumers to black market
“I can confirm that our office does oversee the Ontario Cannabis Store (as we do the LCBO and almost all other Ontario government bodies), and we are receiving complaints,” said Linda Williamson, director of communications for the Office of the Ombudsman of Ontario.
“As is our normal process, our staff are reviewing all complaints and resolving them informally wherever possible. At present, we are in contact with OCS officials and monitoring developments.”
Cannabis IQ: Legalization leaves medical users stranded, and more
At this point, no formal investigation has been announced.
If the ombudsman decides to pursue one, Williamson said the process is to first inform the organization in writing and then — usually — announce it publicly.
WATCH BELOW: Becoming a cannabis sommelier
The Ontario Cannabis Store is the only legal retailer of recreational cannabis in the province.
Since legalization on Oct. 17, the store says it has been swamped by “unprecedented” demand for the newly legal product.
More than 150,000 orders were made in the first week of legalization.
During that first week, Canada Post also began rotating strikes.
While the Ontario Cannabis Store has said in statements it is delivering thousands of orders each day and has a plan for alternative delivery options, it has so far not said how or when it will implement those in response to the rotating strikes.
It has also been accused by thousands on Twitter and Reddit of failing to keep consumers informed about their orders.
Many consumers are claiming they have not received tracking numbers for orders placed two weeks ago.
Others say online they have been told by customer service officials while asking for more information about their orders that the store is not allowed to turn to other delivery options unless Canada Post implements a full strike rather than a rotating one.
That’s prompting many to detail their efforts to file formal complaints with the ombudsman on social media.
Michelle@StopVaxxedLies
https://twitter.com/StopVaxxedLies/status/1056002209853263872
I’ve made a complaint to the Ontario ombudsman about the @ONCannabisStore nightmare, and to the patient ombudsman about my fertility nightmare. That’s how wonderful my week has been...
9:58 PM - Oct 26, 2018
Twitter Ads info and privacy
View image on Twitter
Jackie@Jackstar009
https://twitter.com/Jackstar009/status/1055926305861107714
Heard back from the Ontario Ombudsman, they got back to me in less than 24 hours. I still haven’t received an email from OCS inquiring about my order which I sent on Tuesday
