Part One:
This is my first experience with this place, I headed here to drop off 2 samples, I was greeted and the guy who was helping me out was pretty nice. "How much does it cost per sample?" I asked $70 each so I said OK and we went on with the testing Not a moment later I was told "man you should just go to one of the stores for a 10pack of our testing packs for $150. The price of testing is going up."A little enraged for a moment, i said f-- it and proceed with the 2 samples anyway. lets talk handling procedures first, not a pair of chop sticks,tongs or gloves while handling my medicine (note the oils from your hands degridate THC and I'm sarcastically sure this doesn't effect the over all sample data, soon after its time to take pictures, so this "Lab Tech," cant get my bud to stand up write for the photo so he takes, with out hesitation as if its common practice, the black Swing-line stapler turns it on its side looks at me and and says "there is usually and stand here, i don't know where its at." and continues to take the photos utilizing the stapler as a base.
Part 2:
I ask how long it would be and I was told wed. I dropped off the samples on Monday. I called them today (Thursday) and when i asked what the deal was I was told " well my priorities changed so i didn't get to the testing. But maybe tomorrow fist thing or Saturday, um well by Monday at the latest.". Really!!!!? A week for 2 samples. Where do I start first with this place? First off if your running any kind of business your paying customers come first epically ones who are relied upon to provide quality medicine to people who need it! Second when you over promise and under deliver you loose what little credibility you have, epically when it relates to a first impression of your business. I was really hoping this place was going to do it for me and by "it" I mean just simply provide a reliable service that should be held with high regard because of the extent to which this data and service that comes along with it is crucial, not only for the patients benefit but for our industry as a whole. YOUR RUNNING A "LAB," but from the first impression its seams to me that this specific location in Providence RI, needs.....how can i say this.....to take a serious look at yourselves as employees or owners or founders of this place and ask the question "Can we, do better?" The answer should be abundantly clear. Needless to say, I'm going to say it anyway, I will not be returning to this place, and they have lost a customer.
