So I ordered a Hydro Grow Penetrator 84X Pro last Thursday for my veg room. I checked the order today and it was waiting to ship so I called. They guy told me it would be a month before I received it. I told him I wanted my money back and he tried upselling to a higher model. I told him I couldn't afford it and please cancel the order. Then I get an email that they refunded $479.20 instead of the $599 I paid. I acalled and they say this is a restocking fee. Even though it isn't even IN stock. I raised hell and the guy just says "the policy says blah blah blah. I tell him he is a crook and a liar and he just says sorry. At no time was I ever told that the light was not in stock until I called and he didn't even warn me about the $120 I was about to loose due to their idiocy. Anyway, fuck hydro grow. I would never support a company that does business like that. I don't care it would triple my fucking yeilds. Don't support these assholes!!!!!!
I wouldn't ever support a person like her but to each his own![]()
It would appear that you do not have your facts straight. You should edit your original post and offer an apology in my opinion. That is unless the person responding from the company was lying.
I had a bad experience with HGL, Around 3 months ago I orderd the 126X 3w, and when I got it both fans were brokenand it seemed like it was shipped to me straight from china, add to that a very very very bad customer service, eventually I had to fix it my self and I almost lost my faith on LEDs.
My advice is just run awaaaaaaaaaaaaay from this company and never look back "run forest run"
Though what really got my faith back on LEDs was AdvancedLedLights , I got the 300w extreme from them,they have good customer service and good products, I'm almost done with flowering and so far so good and I think it's worth what I paid for so far.
Check thier lights
And I hear there are many good LED companies out there so don't lose faith on LEDs. It's just those idiots that call themselves Hydro Grow That gives LEDs a bad name.
i've been a watcher and a member of these forums for a while and never posted here till now thats how bad they are, they drove me to speak lol, and to be clear their lights does work , my problem is with them as peoplei just will never trust giving them my money no mo.
you are so wrong mate. They shoul have clearly stated on the website, this model is out of stock. Or they should have emaild back straight away after payment, look the item is out of stock, how would you like to proceed do you want a refund?I don't post much either but negative threads based on bs annoy me.
People just like to be negative and blame others. There are more positive threads about the lights then negative. Your own fault in my opinion. Should have read the policy.
I've dealt with them a couple of times and was pleased with the service. I even mucked them around a bit and they were still very helpful.
Edit. This is my first post I just realised. I am not affiliated.
A quick phone call or email to the better business bureau will go a long way in trying to rectify a situation like this. Try that.
Boy... Thanks for this thread. I am currently in the process of finding the right light for a small 2'X2'X5' grow tent and based strictly on reviews have narrowed my choice to.
a). (1) Penetrator 84X-PRO $649
b). (2) 100w Diamond Series $590
Now I'm not so sure... Back to the drawing board.
So it goes - Thanks
Good Day guys, I'm a local grow enthusiast up in Canada. I looked into buying an LED light and couldn't come to spending that kind of money. I then did a bunch of research and found some truly impressive technology. I built my prototype and it is now in a local garden store growing flowers and vegetables and it is doing really really well!! So now I'm building more and I'm starting up a company. I don't mean to solicit my company at all, but if you guys want to email me about some info on it or pics or whatever, feel free!! View attachment 2031677View attachment 2031684
I have also been talking to some factories and have come up with some dirt on hg, but whatever, I am all about getting the best thing out there.
em. sfunk2001 at hot mail