Doug Dawson
Well-Known Member
Lol, no worries
HLG 600 RSPEC, hope I did right
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Gond00s
Well-Known Member
by any chance can u flip it over and snap a pic of the board side I wanna see if its the exact same heatsink. @Doug Dawson
Doug Dawson
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So I got a less tha impressive response from HLG, apparently this has happened multiple times yet they keep doing it. Here is what they said.
"I spoke with HLG USA and they have informed that this concern has been raised a bunch already,
From HLG USA: This has happened multiple times. This is simply a case where we did not have 600 etl stickers at the time so we slapped a 550 sticker onto it so that it could have a serial number on it.
It is most definitely a 600 if a 600 driver is on the backside of it."
To just slap the wrong sticker on an expensive light to get it out the door is unscrupulous and misleading. When I get home I will measure the light to at lease make sure it is what they say. I will update later.
"I spoke with HLG USA and they have informed that this concern has been raised a bunch already,
From HLG USA: This has happened multiple times. This is simply a case where we did not have 600 etl stickers at the time so we slapped a 550 sticker onto it so that it could have a serial number on it.
It is most definitely a 600 if a 600 driver is on the backside of it."
To just slap the wrong sticker on an expensive light to get it out the door is unscrupulous and misleading. When I get home I will measure the light to at lease make sure it is what they say. I will update later.
Doug Dawson
Well-Known Member
Will update pics and measurements when I get home. Stay tuned.
Gond00s
Well-Known Member
so what I'm getting is that their running 600W on the same heatsink. because my 550 on max would get hot to the point u wouldn't want to touch it really. i find that interesting but I guess.
Doug Dawson
Well-Known Member
According to the comparison sheet on HLG site it says
It should be 2" bigger. I got that from HLG site. https://horticulturelightinggroup.com/blogs/news/comparing-hlg-600-rspec-vs-hlg-550-rspec
Gond00s
Well-Known Member
it prob is then. you'll figure it out when u get home.
youraveragehorticulturist
Well-Known Member
It looks like HLG is phasing out the 550 and the 650 and transitioning to a 600 model. I guess they are sort of combining parts from current batches right now.
Doug, I wouldn't be too upset, if looks like you're gonna get performance similar to the 650 for a price similar to the 550. So that's good.
Regarding the dimmer knob, there is no etching or marking, but if you turn the dial you can feel a "notch" or a "click" at the half way point. From there, it's pretty easy to go back or forward 1/2 or 1/3 of a click.
Doug, I wouldn't be too upset, if looks like you're gonna get performance similar to the 650 for a price similar to the 550. So that's good.
Regarding the dimmer knob, there is no etching or marking, but if you turn the dial you can feel a "notch" or a "click" at the half way point. From there, it's pretty easy to go back or forward 1/2 or 1/3 of a click.
Doug Dawson
Well-Known Member
Thanks, I also ordered a lux meter as it is easier than using my phone. My biggest issue is the size of the heat sync. According to HLG they cannot use a 550 sync on a 600 driver, it needs to have a bigger one. This could be just what they said and just got a sticker put on it so they could sell it, if so there will be no performance issues. I get that you don't grow with the label, but when it comes to proper labeling of a product it is just plain wrong to put a label showing the wrong model and power draw on an electrical device. What if you ever want to resell your light, how do you convince someone it is not the model listed on the product? Heck even the SN shows it is from 2019 when the 600 didn't exist. Time will tell.
J232
Well-Known Member
Doug, your sketching out the hid users that are on the fence 
. Nice looking light, I just ordered a watt meter too, some reason I thought they were expensive. I’m using hid, will be interested to see what you think.
Will add, I would be upset myself, I get what your saying. I want exactly what I paid for, especially when it’s big cash, money sucks to get so..
. Nice looking light, I just ordered a watt meter too, some reason I thought they were expensive. I’m using hid, will be interested to see what you think.Will add, I would be upset myself, I get what your saying. I want exactly what I paid for, especially when it’s big cash, money sucks to get so..
farmingfisherman
Well-Known Member
So if its the wrong heatsink I bet that you will be given another light that is the correct setup or in the least another heatsink and you are able to hold on to the one heatsink that came with your light. Awhile back I had a meanwell driver go out on me and HLG responded with a new driver delivered to my door, unfortunately the wrong driver was set out (actually a nicer one that came with a dimmer). Being a newbie and not understanding that I could have used it I called HLG and they sent out the correct driver to me so it was a plug and play situation. During the conversation the warranty tech mentioned that they had started to go away from using some of the meanwell drivers because testing had shown that MW's weren't as reliable in higher wattages so they decided to use another company that had tested better.
Doug Dawson
Well-Known Member
Could be, so far all they have said is they put the wrong stickers on them and have had multiple complaints. That in itself bothers me, if you are putting deceiving labels on products and getting multiple complaints why would any honest company keep doing it? In the end I really do want this to work out, I did not spend all the time and energy researching lights and than spending a ton of cash just to have problems. I want to be able to say HLG took care of my issues, customer service goes a long way with me. I would like my expensive light to say the correct model, show the correct power draw and not say it was made in 2019 before the 600 even came out. The biggest concern will the measurements which I will confirm once I get home.
buyyouabeer
Well-Known Member
Subbing in on this. As far as the power supply goes (I can't see the whole model number) but that looks like a good piece of equipment. IP67 and seven year warranty. However the heatsink issue would not fly for me, meet the advertised specs or it is false advertising. Makes me wonder if they are struggling financially; can't afford to print some new stickers???
farmingfisherman
Well-Known Member
Way better than pulling a rubber plug and using a screwdriver!
Doug Dawson
Well-Known Member
Here you go, I didn't take the plastic off but it should give you what you need. If you want one with the plastic off I will unpack it further.
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PadawanWarrior
Well-Known Member
Nice choice. I saw the pics yesterday when you got it. You're stoked. Is it up yet?
Oh, and what's the HLG Canada discount code? A lot of people on here could use it.
Doug Dawson
Well-Known Member
So I have done the measurements. Funny thing is the comparison I showed is also wrong, what is with HLG? So the comparison chart shows the box size under the specs, not the panel size 
. According to the individual spec sheets the 550 is 26" X 20" and the 600 is 26" X 21.5". The panel they sent me is in fact a 600 heat sync and measures 26" X 21.5". I have emailed back to HLG and asked them about a replacement product sticker but have yet to get a reply.
In the end I am still not happy with this ridiculous thing they have done. There is just no excuse for a company to put wrong labels on stuff just to get it out the door. I am hoping they can send me a proper sticker for it as that is how it should be. I am just surprised at the stupid thing they have done, in the fact that their support over the phone told me that the 550 and 600 where the same panel when in fact they are not. Mostly that they didn't make a mistake but rather intentionally put the wrong label on it after having multiple complaints about the same issue. Here is hoping that this is the only trouble I have. Still have my fingers crossed that they will send me the correct label. Imagine trying to sell this thing down the road and having to convince someone of the fact that it is not what it is labeled as.
. According to the individual spec sheets the 550 is 26" X 20" and the 600 is 26" X 21.5". The panel they sent me is in fact a 600 heat sync and measures 26" X 21.5". I have emailed back to HLG and asked them about a replacement product sticker but have yet to get a reply.In the end I am still not happy with this ridiculous thing they have done. There is just no excuse for a company to put wrong labels on stuff just to get it out the door. I am hoping they can send me a proper sticker for it as that is how it should be. I am just surprised at the stupid thing they have done, in the fact that their support over the phone told me that the 550 and 600 where the same panel when in fact they are not. Mostly that they didn't make a mistake but rather intentionally put the wrong label on it after having multiple complaints about the same issue. Here is hoping that this is the only trouble I have. Still have my fingers crossed that they will send me the correct label. Imagine trying to sell this thing down the road and having to convince someone of the fact that it is not what it is labeled as.
Doug Dawson
Well-Known Member
Hey man, no it's not up yet. Been thinking I may have to return it due to some at HLG being total idiots. I am also only a week or 2 away from taking down the plant in my tent and it's under HPS, don't want to switch it's ligting at this point so close to harvest. It should go up soon for my next grow. I have been going back and forth with HLG, take a read through the thread. They are doing some really stupid things that I am not happy with. As for the code, the one she gave me was 10HLG600R, not sure if that was specific to me or not but it's worth a try. If no just email the HLG Canada contact and they will provide one, that's what I did.
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