Having listed an item they didn't have, they gleefully took my money and were totally unreachable until I disputed the charge with Visa a month later. After that they told me that they would have it in a week, if that was okay. Well no, I said, please give me my money back. They then offered a 15% bonus on "store credit" or, if I would prefer, a refund. Having never received a single item from them, I held little value in their store credit so asked for a refund. I still haven't received a refund so I have taken this time to try to warn the uninitiated: do not order from this site, there are far better merchants out there.