AC infinity Cloud Ray replacement scheme

coreywebster said:

If any of you have a faulty gen 1 cloud Ray oscillating 10 speed fan then you can get a free upgrade and replacement.

I had no idea until a good egg @Leeski DMd me.

now ive got a gen 2 upgraded version for free and ive still got the original, though it doesnt oscillate any more.

All you need to do is fill in their online form, proof of purchase is required.
Then they'll ship you a new one..

I'm in UK and they shipped it for free.

I guess they are trying to make good on a poor design..

Redeem Your CLOUDRAY S6 Gen 2 Upgrade!

acinfinity.com

Apologies if this is already a well known thing..

Click to expand...

coreywebster said:

If any of you have a faulty gen 1 cloud Ray oscillating 10 speed fan then you can get a free upgrade and replacement.

I had no idea until a good egg @Leeski DMd me.

now ive got a gen 2 upgraded version for free and ive still got the original, though it doesnt oscillate any more.

All you need to do is fill in their online form, proof of purchase is required.
Then they'll ship you a new one..

I'm in UK and they shipped it for free.

I guess they are trying to make good on a poor design..

Redeem Your CLOUDRAY S6 Gen 2 Upgrade!

acinfinity.com

Apologies if this is already a well known thing..

Click to expand...

Nizza said:

I have 7 fans I'll be getting replaced. Thanks a ton man.. Ac infinity has always been great with customer care, I put them up there with HLG. Top notch job dealing with issues I've had over the years with little to ZERO hassle. rock on!

Click to expand...