Spiderfarmer (Issues)

Alright, im not having a blast of a day. Customer service from Spiderfarmer is being a smartass for a missing wire they didnt ship on a inline fan. Good thing i never bought there lights and went with Geekbeast. Does anyone have any experience with them?

littleflavio said:

Alright, im not having a blast of a day. Customer service from Spiderfarmer is being a smartass for a missing wire they didnt ship on a inline fan. Good thing i never bought there lights and went with Geekbeast. Does anyone have any experience with them?

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With Spiderfarmer? Yes, I'd never buy another product from them.

With Geekbeast? Nope.

My grow buddy neighbor bought a Growers Choice ROI 720 and the smart controller for it. Humidity readings started going off. He called customer service. They apologized for the inconvenience and sent 2 replacements out that day free of charge. That's customer service.

hotrodharley said:

My grow buddy neighbor bought a Growers Choice ROI 720 and the smart controller for it. Humidity readings started going off. He called customer service. They apologized for the inconvenience and sent 2 replacements out that day free of charge. That's customer service.

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I use to live in the U.S, you just cant compare customer service in the U.S to any parts of ASIA. The reason i buy 95% of my stuff still in Amazon, Ebay and U.S shops, and have everything ship to me. Even my Mars Hydro fan stop work8ng in a month, when i got my stupid fan from spiderfarmer i get an ass of a customer sercvice.

twentyeight.threefive said:

With Spiderfarmer? Yes, I'd never buy another product from them.

With Geekbeast? Nope.

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I bought a light that cost about 800 with shipping, its been a month so far no priblem yet, hopefully it stay like that so i dont have to deal with any alibaba service. You have bad experience with them?

littleflavio said:

I bought a light that cost about 800 with shipping, its been a month so far no priblem yet, hopefully it stay like that so i dont have to deal with any alibaba service. You have bad experience with them?

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Yes. The "you get what you pay for" holds true for them.

Iv read multiple reviews on their larger series of lights burning the boards or diodes. Like 3 or 4. Sf4000s.

Also heard they have the worst customer service and read through people who refuse to ever buy their product ever again. I use some of their shit. They’re drivers get warmer than I’d like. But I have no complaints and hope to keep it that way.