Hi! to better help me serve you please read this : http://www.rollitup.org/support/650493-faq-check-here-first-updated.html and read this one : http://www.rollitup.org/support/692178-known-issues-bugs-september-29th.html If your question is unanswered please make a thread. please fill our your support forum like this: Browser (what current browser are you using, and or alternative ones that are not working ) example : IE 10, Firefox , Google Chrome this better helps me serve you to help understand where the issue is located I currently have every browser installed and can work with your issue Problem : Explain your problem in detail pictures, or any detailed information I need to help your issue. Please explain the issue thoroughly. Phone : if the problem is happening on your phone please let me know what TYPE of phone you have, and if you're an android user let me know if youre using our android app or full website When : and lastly when did the issue start happening? did it happen at night time, or after your did something on your computer Additional information : such as what anti virus program you have, if your computer is older or newer, ect.