shot them a email the other day and they said dont loose hope. Today when I checked my mail low and behold it was there! I grab the package and notice a bright green tape across it that says "EXAMINED" so i open it up ang got plenty of beautiful embroidery beads but no beans even with the tracked shipping i would have got a resend (which also probably wouldn't make it) then s refund. I my case the beans sre much more valuable then the $$ paid for them so i not so bummed out at the loss of $40 as i am about the fact I may not be able to revive quality beans. ive ordered from 3 different banks including herbies all recommended by rollitup and herbies was the only ones that made it threw in the past now it looks if that may have changes i will do another "test run" and keep every1 informed about how it pans out