I will let them know, but i'm sure this wasn't the policy of the teller that is going to close my account. That teller will almost certainly have had nothing to do with it, and is simply trying to get a paycheck. I will be very calm and collected by the time I close the account, and I will simply let them know how dissatisfied I was with their service over the years and treating customers this way will cause them to leave just like I am, and at this point there is nothing they could do to rectify the situation; I was already unhappy with them, just not enough to go through the hassle of changing accounts, but now I am and I did. Closing my account and moving my money will say more than any words ever could.