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I would like to see better customer service. I purchased your dehumidifier and the humidity sensor didn't work out of the box. I contacted customer support with the problem. They asked me for a video of the problem and a receipt. I provided the video and info they requested and customer service never got back to me. I got ghosted lol.. Returned to amazon before the 30 days ran out. I've used your lights for years with no problems, however as mentioned the customer service when needed was a big miss.
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View attachment 5472697Sales & Activity - Spider Farmer Official
CONTACT US OUR LOCATION WE WANT YOUR FEEDBACK! We are continuously working to improve your experience with our brand and product range. This brief survey will help us better understand your needs, expectations, and how we can serve you more effectively. Get 1,000 Points for Participating JOIN...
Hi there, really sorry to hear about your experience. Could you please share your order number with us so we can look into what happened?
Sure, I'll send you a DM.
Got it, thanks! I’ve seen your DM and we’re looking into it now.
Thanks for the info! We've checked the case, and a customer service rep has already reached out to your email to follow up and assist.
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