HLG rules

Just wanted to give a shoutout to the folks at HLG for their customer service. I have an old HLG 300v2 that is far past warranty and i recently started having some issues with the screw controlled dimmer on the driver. When i reached out to HLG, they immediately sent me a new driver for free, shipping and all, even though im years past my warranty window.

madvillian420 said:

Just wanted to give a shoutout to the folks at HLG for their customer service. I have an old HLG 300v2 that is far past warranty and i recently started having some issues with the screw controlled dimmer on the driver. When i reached out to HLG, they immediately sent me a new driver for free, shipping and all, even though im years past my warranty window.

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One time I had a driver issue, and after I agreed HLG just transferred me money to buy a replacement from Digikey. Cheaper for them and faster for me.
It's a good thing they have long warranties because I have two 480W Meanwell paper-weights and one 600W MeanWell doorstop in my collection.
Never had problems with any of the smaller wattage drivers though, they just keep on going.

MedicinalMyA$$ said:

One time I had a driver issue, and after I agreed HLG just transferred me money to buy a replacement from Digikey. Cheaper for them and faster for me.
It's a good thing they have long warranties because I have two 480W Meanwell paper-weights and one 600W MeanWell doorstop in my collection.
Never had problems with any of the smaller wattage drivers though, they just keep on going.

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they mentioned they discontinued using the drivers with the screw controlled dimmers for that reason, but still that had absolutely no obligation to just ship me one with the external dimmer knob, I was pissed when it started to go because money is tight at the moment. I was prepared to have to buy a new one and was super relieved when they just offered to send a replacement.

I shook hands with folks from HLG at cannacon IL and was told to reach out if i ever had an issue and they werent kidding, they made it right above and beyond. Ive never had an electronics company of any kind offer me anything on an item out of warranty lol.

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