Received several email's from them so far as far as when my order was packaged, then another letting me know it has been scanned into the mail system. Good communication so far and they even responded to my question i asked them within 24 hours. We will see how their packaging makes it through customs. Oh, the discount code is now 'ROLLITUP' not ROLLITUP20. They even threw in a few extra freebies, that was cool of them.