I think they have closed down, for what reasons I don't know. They were my favourite seed bank for a number of years too and was also a bit upset to see them go. I suspected something was wrong when the last two orders they sent me had the wrong seeds in, which they never did over the years. I was lucky that the seeds they sent were amazing (Girl Scout Cookies), so I couldn't be angry. But, in terms of medical, sending wrong seeds to customers is very wrong.
For now, I've found a good service at 'Herbies Pick n Mix Seeds'. Their bank isn't quite as extensive as Picknmixseeds' but they have all the essential strains and at reasonable prices. I was also used to paying with credit/debit card at Picknmixseeds, so was surprised when I couldn't find another seed bank with a card payment service, only bank transfers and postal/bank orders, which is how Herbies works.
So, I put my order in on a Monday and they immediately sent me the details on how to pay. I couldn't transfer the payment the same day or the next day, but did so on the Wednesday. Within 20 minutes of paying, Herbies emailed me a payment confirmation notice, which was pretty good considering I was asked to email them when I transfered the payment. A couple of hours passed and they sent another email with my shipping tracking number etc, etc, and the next day my package arrived safely. It was a UK to UK postal service but Herbies still included a DVD case in the Jiffy envelope to protect my order, where Pickmixseeds wouldn't.
I only grow for myself to help with a couple of medical conditions, so I only order 2 seeds every couple of months. In the 8 years of using Picknmixseeds, I didn't receive 1 free seed! Yet, I've just ordered my 2 seeds from Herbies and I got 3 free (1 fem, 2 reg). This makes a massive difference for a small grower like myself and is nice to have some spares in the draw just in case. I'm keeping the feminised for myself and donating the regulars to a friend in need. Thanks you, Herbies.
Pick n mix fans, get yourself to Herbies:
www.herbiespicknmixseeds.com.