warning: ILLUMITEX LED company in Austin Texas #420JUSTICE

thezephyr

Well-Known Member
I just had a very shitty experience doing business with a supposedly reputable led company called Illumitex in Austin Texas. On april 8th I purchased two of their Neosol NS fixtures for $1400 bucks with visa, and then sent a letter explaining that the lights were being purchased for a high stakes medical grow, that I was disabled, and that I needed them as soon as possible. They shipped weeks after my purchase, the product was unusable, they never answered or returned a single phone call, they gave no technical support, they rarely answered emails, and when they did they never directly answered any of my questions.

I didn't receive my lights for close to a month (early may) and they shipped me lights that couldn't be hung, and didn't match their specification pdf, product description, or advertising. The mounting hardware brackets didn't match the design shown on their website or the box. the included brackets were machined so poorly that they were all noticeably different shapes, and they couldn't support the weight of the fixture at all. some slid right out as soon as there was any weight on the chain, and the rest didn't fit at all. When I contacted them, they made it clear that dealing with their manufacturing defect was my responsibility and not theirs. they then told me to make extensive modifications to the unit, even though they already knew I was disabled and this was not an option. More importantly, it would have voided the warranty effectively washing their hands of any legal responsibility to provide me with a functioning product. I pointed that out to them and they agreed to send replacement mount brackets. A week later I contacted them asking why I had not received my replacement parts, no response but they shipped that day lol. When the brackets arrived more than a week later, they still did not match the parts in the specifications, photos, or product description, and were almost identically flawed. the lights still could not be hung.

At this point I requested a return and full refund. I then received a series of emails that entirely disregarded my request for a return, and then no further responses for a full week. At that point, I sent a more strongly worded return request to every listed email address on their site, and finally received a response saying that I would be issued an rma the next day. I received the rma and friends mailed the lights back to texas for me. Fedex confirmed delivery, and that the packages had been signed for at illumitex. I didn't hear from them for 3 more days, so I sent another email saying that I had received delivery confirmation, and again requesting my refund.

I then received an email from illumitex requesting additional payments from me through a wire transfer. So to be clear, they had my money as well as the product in hand and still demanded further payment from me in the form of a wire transfer. (what they think I'm a fucking mark??) There was also an improperly filled out invoice form attached that made no sense at all, and apparently valuing my purchase at half of what I paid for it. I sent a very clearly worded email explaining the legal commitments their company had made to me in both personal correspondence and their limited warranty statement. One business week later, I finally got an email saying they're reversing the credit card transaction. The refund finally came through on May 23rd. Dealing with illumitex has been completely bizarre, and a waste of two months I could have been growing plants. They have tried to pull crooked shit on me at every step in the process.

I'm warning everyone in this community to stay clear, took me almost two months to shake these fucking fools. #420JUSTICE
 

Chronikool

Well-Known Member
Thatz a shame...should never happen with any company.

Thankz for the warning. :)

What LED lighting you going for now...? Plenty of good choices round here...and if that happened to you again...you can call out the ownerz...as most of them hang out here... (one even liked one of my postz one time...so i can put in a good word for you... ;) )
 

thezephyr

Well-Known Member
Thatz a shame...should never happen with any company.

Thankz for the warning. :)

What LED lighting you going for now...? Plenty of good choices round here...and if that happened to you again...you can call out the ownerz...as most of them hang out here... (one even liked one of my postz one time...so i can put in a good word for you... ;) )
I'm probably going to go with a more conventional ceramic metal halide setup, their supposed to be the closest thing to full spectrum in a conventional bulb, but I'd be open to suggestions if you or anyone know some really worthwhile alternatives. I'm looking for lights that will allow me to mimic my successful outdoor grow technique as closely as possible and maximize yield and quality growing mostly untrained plants. I like to let them grow naturally so I can get a clear idea of the plants structure for breeding selection, and it may be my implementation or grow style, but I've sometimes noticed better vigor in late flower without topping. plus I enjoy the huge primary colas haha. so good lower canopy light penetration might an important trait for high indoor yields with my technique in order to get good growth on the lower colas and inner buds.
 

thezephyr

Well-Known Member
I'm still very interested in using LED because of its efficiency, way better fire safety, and long lifespan. But I'm leaning towards the CMH at the moment because I can acquire everything locally, and even with ventilation it will still be well within the budget of my illumitex refund. I did a tiny indoor cycle on fluorescent in the meantime while I was trying to resolve things with illumitex, but I'm hella impatient to get lighting set up and my next grow started.
 

thezephyr

Well-Known Member
Ok...so disregarding DIY LED fixtures...ill point you to reputable companies and their lights.... (in no particular order)

Tasty Leds @Rahz
Pacific light concepts (PLC) @Greengenes707
Johnson Grow lights or Leds @Stephenj37826
Amare...dont know if there is a owner/rep here

So yeah...google those names or talk to the people i tagged...
awesome thanks for the references, I'll definitely be checking these suppliers out
 

FranJan

Well-Known Member
Do you know this person Scotch? Cause I don't.

I'm no lover of the company either but my bullshit meter keeps going off. Everyone in -m'erica is so full of fish stories nowadays that even after I divide by 3 something still smells funny. 2800.00 on Illumitex? That I can believe but WTF man, you can get rebuilt Heliospectras that will piss on destroy Illumitex for less than that price. And not to blame the victim but Texans are fuckin' scumbags to deal with business-wise AFAIK. You should see what those fuckers do and/or try to pull on us NYC folks. Why do you think we always throw shit at the Texas Rangers? Can't help it :p. Anyway I doubt it went down like that. Time to put up some scans homeslice otherwise I'm calling it a case of over-exagerittis. What's the saying Yours, Theirs and the Truth?

https://store.heliospectra.com/collections/led-grow-lights/products/lx601c-reconditioned



My dealings with Illumitex have always been professional but I've only talked to them, on the phone and in person. I bought and built my own and have never listened to them because they are in the business to make money, not to grow weed and make money :).

They do OK. 10 Illumitex F3 and 1 Luminus XNova18 4000K COB. WOS Afghan Kush Special. 2+ weeks. Turned off the Veros for a bit.

DSCN0214.JPG
 

thezephyr

Well-Known Member
Do you know this person Scotch? Cause I don't.

I'm no lover of the company either but my bullshit meter keeps going off. Everyone in -m'erica is so full of fish stories nowadays that even after I divide by 3 something still smells funny. 2800.00 on Illumitex? That I can believe but WTF man, you can get rebuilt Heliospectras that will piss on destroy Illumitex for less than that price. And not to blame the victim but Texans are fuckin' scumbags to deal with business-wise AFAIK. You should see what those fuckers do and/or try to pull on us NYC folks. Why do you think we always throw shit at the Texas Rangers? Can't help it :p. Anyway I doubt it went down like that. Time to put up some scans homeslice otherwise I'm calling it a case of over-exagerittis. What's the saying Yours, Theirs and the Truth?

https://store.heliospectra.com/collections/led-grow-lights/products/lx601c-reconditioned



My dealings with Illumitex have always been professional but I've only talked to them, on the phone and in person. I bought and built my own and have never listened to them because they are in the business to make money, not to grow weed and make money :).

They do OK. 10 Illumitex F3 and 1 Luminus XNova18 4000K COB. WOS Afghan Kush Special. 2+ weeks. Turned off the Veros for a bit.

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Not really sure what your issue is, I'm a disabled medical grower in constant pain from a muscular condition, my only interest was to start growing asap with safe efficient led's. I have no need to justify myself to you, but in the interests of helping other patients:

I got the sense that Illumitex really has no interest in the consumer level buyers like me making small volume purchases for medical grows. they seem to have no desire to maintain or establish a business relationship with the customer, or intention to stand behind their product. First it was $1380 on 2 illumitex ns fixtures that run $699 each, plus $90 shipping I didn't include in the cost of the fixtures. It says $1400 in my initial post, not sure where you came up with your number. I contacted them about the faulty brackets and received a response saying they would check with their production manager and requesting photos.
I responded with photos, and a thorough description of the fault. I'm disabled, so I can't do anything without help from friends and family. I have 2 friends with a lot of construction experience who came over to help hang the lights, and they confirmed for me that the brackets couldn't be inserted into the casing far enough to prevent the hooks from slipping right out as soon as there was weight on the chain. they tried a lot of different methods trying to get the brackets in, inseting one hook at a time or both, trying different angles, and even tried gently pushing it in with a rubber mallet. It was not a remote possibility, I sent photos my friends took while they were trying to get it to work, including photos of the brackets that didn't even line up with the mount holes. here's a screenshot of the email I got back recommending drastic modifications to the units.
iltx1.JPG
this pretty much disregards all of the prior correspondence (as I said before, they knew I'm disabled so DIY impossible), and by this point it was over a month after I made the initial purchase and still had nothing to grow my medicine with. Their emails were always polite, but disregarded all my concerns with their product and ability to support their warranty, never acknowledging or answering those questions at all and leaving me with no confidence in their ability or intention to back up the warranty. their responses were always very brief and never responded to any of my questions directly. I always waited a full business day after sending each email, waiting for a reply, and I never received a response without sending 2 or more emails. I often responded to them within an hour of receiving their message, and then had to wait 4-6 business days for a response. They never answered calls or returned voicemail messages.
 
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thezephyr

Well-Known Member
this being over a month after the initial purchase (delivery was expected within two and a half weeks, it was three weeks before shipment and a few days more than a month since I purchased the lights) I asked for replacement brackets so I could finally start my indoor grow.iltx2.JPG After this, they agreed to send replacement brackets.
 

thezephyr

Well-Known Member
the replacements arrived close to 3 weeks after my initial request for replacement parts, and didn't fix anything. I sent this the day they arrived:iltx5.JPG
 
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thezephyr

Well-Known Member
I received a message 2 days later, that ignored my most recent emails explaining that the replacements did not fit, and didn't acknowledge my request for a return at all. instead, it was a response to my email from a week and a half earlier asking if the brackets had shipped.
I sent pretty much the same return request email again, additionally thanking the illumitex rep for the reply. I waited a full week with no response.
 

thezephyr

Well-Known Member
After more than a full week with no response to two return requests, I sent this message to all the addresses on the illumitex website, and a facebook message.
iltx6.JPG
EDIT: censored names in email for protection of illumitex rep's privacy
 
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thezephyr

Well-Known Member
2 days later I received a response through a different email address, but from the same person I had been corresponding with the whole time.
iltx7.JPG
 
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