Oregon Green Seed Company

phantombuds said:

• Well, its not stealthy anymore because you just told the whole damn world.​
  
  
  
  

Did I post up a picture of the package? Nope. I didn't give out any info that wasn't on their website. You seriously need to get a life. Every thread I have seen you post in, your an ass.

Click to expand...

amgprb said:

I wanted to try some of their genetics. Using the "contact us" link on their site, i sent them an email with a few questions. That was at least ten days ago and still no responce. For a new company trying to do business and establish a good rep in customer service you think they could take the time to respond to a potential customer,dont you think? I wonder how they treat the people whos money they already have?

May have only been $100, but they lost a sale and i obvioisly will tell anyone i know to stay clear.

Click to expand...

amgprb said:

I wanted to try some of their genetics. Using the "contact us" link on their site, i sent them an email with a few questions. That was at least ten days ago and still no responce. For a new company trying to do business and establish a good rep in customer service you think they could take the time to respond to a potential customer,dont you think? I wonder how they treat the people whos money they already have?

May have only been $100, but they lost a sale and i obvioisly will tell anyone i know to stay clear.

Click to expand...

MariJuanita said:

What an attitude - you'll tell everyone to steer clear because of ONE email you claim was NOT responded to?

I personally respond to every single support question. And I reply within 24 hours of receiving a support request - usually within 12 hours or less, actually.

Over 90% of the site visitors who submit a support ticket will reply BACK to me after they've gotten my answer/reply. That other 10% (the ones that don't reply back to my answers within a couple days) I will RESEND my reply one time. About one third of those people then reply back after the resend, thanking me. But there's nothing else I can do to reach the rest. So many people still using free email services without setting them up to receive the email they WANT to receive (whitelisting), or crap email services that actually delete emails they tag as spam and filter other to junk.

Did you ever consider that its YOU who are at fault? If you're using a free email account like Yahoo or Hotmail, my reply could very well have been filtered to trash or deleted as spam. If you're using AOL or a local ISP email service, my reply could have been filtered to trash or deleted as spam.

I take the time to reply in great detail to folks who take the time to ask questions via the contact us page. Lots of time its nothing to do with a PRE purchase question but simply people asking for help - how to top, train, what are the best grow lights, best temps, best cultivar for their medical condition... I reply to them all.

If we give this much help and attention to the site visitors, imagine what kind of care and attention our customers get!

I often call customers to personally let them know their order is on its way, or to ask if they grow in or out so I can pick the best freebie pack for them, or to see how their growing along as I knew they were newbies. I will call customers sometimes just to check that they received their order and all is well.

Although I have been an active and supportive participant in a couple other forums for many many years and so no stranger to posts like yours, I'm still surprised at how little people think things through before they post such decisive negativity. Your instant JUMP TO NEGATIVE CONCLUSION is sad and disappointing.

At the time of this writing, there are THREE moderate to lengthy replies I've made to support requests that have gone unanswered (the 'requester' has not replied back with thanks or update). I suspect one of these is you.

Click to expand...

MariJuanita said:

What an attitude - you'll tell everyone to steer clear because of ONE email you claim was NOT responded to?

I personally respond to every single support question. And I reply within 24 hours of receiving a support request - usually within 12 hours or less, actually.

Over 90% of the site visitors who submit a support ticket will reply BACK to me after they've gotten my answer/reply. That other 10% (the ones that don't reply back to my answers within a couple days) I will RESEND my reply one time. About one third of those people then reply back after the resend, thanking me. But there's nothing else I can do to reach the rest. So many people still using free email services without setting them up to receive the email they WANT to receive (whitelisting), or crap email services that actually delete emails they tag as spam and filter other to junk.

Did you ever consider that its YOU who are at fault? If you're using a free email account like Yahoo or Hotmail, my reply could very well have been filtered to trash or deleted as spam. If you're using AOL or a local ISP email service, my reply could have been filtered to trash or deleted as spam.

I take the time to reply in great detail to folks who take the time to ask questions via the contact us page. Lots of time its nothing to do with a PRE purchase question but simply people asking for help - how to top, train, what are the best grow lights, best temps, best cultivar for their medical condition... I reply to them all.

If we give this much help and attention to the site visitors, imagine what kind of care and attention our customers get!

I often call customers to personally let them know their order is on its way, or to ask if they grow in or out so I can pick the best freebie pack for them, or to see how their growing along as I knew they were newbies. I will call customers sometimes just to check that they received their order and all is well.

Although I have been an active and supportive participant in a couple other forums for many many years and so no stranger to posts like yours, I'm still surprised at how little people think things through before they post such decisive negativity. Your instant JUMP TO NEGATIVE CONCLUSION is sad and disappointing.

At the time of this writing, there are THREE moderate to lengthy replies I've made to support requests that have gone unanswered (the 'requester' has not replied back with thanks or update). I suspect one of these is you.

Click to expand...

cdd10 said:

It took four days to get to my house and I live almost to East coast.

Click to expand...

spandy said:

Well, its not stealthy anymore because you just told the whole damn world.

Click to expand...

BSD0621 said:

If you haven't received a reply maybe it's sent to your spam filter as marijuanita stated. The head breeder replied to my questions with a hell of a lot more then I expected. If anything it goes to show how SERIOUS they are about their business. How many times you order something from ebay/amazon and they check up and/or give lengthy replies? I can say in my experiences only once...

That being said, they got me as a future customer with prices and ease of mind (don't have to worry about customs or sticky finger'd postal workers) also due to the facts that the strains are PERFECT for my climate.

I should be getting mine in the mail tomorrow Can't wait!

Click to expand...

BSD0621 said:

GOT MY BEANS!!!!Took a while but they are here safe and sound!order'd sugar cookies and got Iranian/ghost OG x snowdog as freebies. 11 seeds per pack. well worth the money! Stealth is great so is how they came. Pretty much crush proof without extra weight.http://i.imgur.com/gUbFZ08.jpg

Click to expand...