Please use support forum for support website problems
Additionally this question has been asked several times and the answers are still relavent so always check the search bar
There is also the basic Website functions FAQ thread stickied at the top page of support with the answer as well
I always say check first cause often with website support its been asked before and you can get answers much more quickly by looking
The short is
It's been broken for many years every time we try to fix it just breaks again