I also emailed them frequently! But always polite when I did. I always left my name phone number and email address. I was actually amazed I got a response and not the generic ones! After I had gotten my letter to resubmit my picture I emailed them asking if they could please email Me back and let me know at least if everything they asked for was received! They did! I then emailed and asked if they can let me know when approved and when it would be mailed to me! That was this Monday and again today they emailed me back saying I was approved as of today and Expect it 10-14 days from now. I’m very excited to say the least!