Mad Hamish
Well-Known Member
Hi All,
I've read a lot of really unwarranted bad reviews on here. It causes a massive misrepresentation of actual reality in most cases, and only serves to scare off good people from getting good seeds from good companies. So before you post a negative review, please do ponder the following points.
IF SOMETHING GOES WRONG -
Firstly, in most cases, buying seeds is ILLEGAL. Most seedbanks are bending the rules to get their products to you, so keep your emotions in check before making ANY move like sending an e-mail. You are nervous, they are nervous. So keep calm, and above all, courteous. It will be no skin off a company's nose to just drop communication with you for their own safety.
Second, make sure it really DID go wrong. Your seeds have not arrived even though other guys receive their order in half the time you've spent waiting? NO reason for concern YET. Parcels that don't track, parcels that track slowly, parcels held up in customs, these are COMMON and NORMAL parts of the international postal networks. Everybody has a work-load, sometimes it is high, sometimes it is low. As a general rule, start to be concerned if it takes more than 21 days, and only then, as MOST international packages make it in that time. Maybe your parcel has to move through 4 or 5 MORE mail/distribution centres than mine. It takes time to do work.
Third, and no less important, ALWAYS, ALWAYS read company policy BEFORE you order. So you got what you want to call 'bad service'? How would you feel if you were answering the e-mails, and 8 out of 10 queries would not have happened had people read the information you print in bold letters on the site? Personally, I'd become quite impatient copy-pasting the same replies over and over. If it clearly states that they will not re-send guaranteed orders in under 21 days, WHY BOTHER ASKING THEM BEFORE 21 DAYS? You did accept their terms and conditions or you wouldn't make it past check-out!!!
Four, distinguish between the seller, breeder, and shipping company. The seller is ONLY responsible for: Product information, stock, pricing, a good payment platform, packaging and delivery to a suitable mail service. Once they give the parcel to the mail service, anything that goes wrong from that point needs to be queried with the mail service, it is out of the seller's hands. Seedbanks will make it CLEAR which mail service they use. It is your responsibility to research said service and make your decision before you purchase.
And once you have them, ANYTHING that can go wrong with the plant, germ rates, performance, yield etc, are the responsibility of the BREEDER. NOT THE SEEDBANK. Your CC fem beans turned herm? Take it out on CC or yourself for not taking care of your light leaks. The seedbank has nothing to do with seed performance, and make no guarantees.
Actually, most state very clearly that they do NOT sell the seeds to you with intention for you to GERMINATE THEM AT ALL. That's not even in fine print.
And Five, I know this is a bit of a repeat of some sentiments in paragraphs preceding this one, but NEVER, NEVER, NEVER JUMP THE GUN! Keep calm. Wait it out for 21 days. It happened again TODAY that a VERY irate customer slagged off the 'tude for days on end, only for his parcel to arrive today (having posted his tracking number, another site member pointed out he'd tracked the parcel as delivered to the guy's mail box... EMBARRASSING as fuk yeah?!). I see this very often, but at least he had the balls to make up some story and try find a way to delete the thread. He's a good guy, most people will NOT report back saying 'Hey I was retarded, got it today, sorry for the fuss' and these threads are just floating around causing a lot of misinformation. NEVER. JUMP. THE. GUN.
So, if worst comes to worst, your parcel gets lost/nabbed at customs and a seller does not make good on his or her guarantee, go for it, give them a bad review.
If a seller can never prove sending your stock that did not arrive with a waybill or something similar, go ahead, give them a bad review.
If you find making the payment to be a pain in the ass because the site does not work, give their payment section a bad review.
Honest information helps all of us. Disinformation harms all the guys hunting their first packs of good genetics, and I don't even want to know how many good kids are sitting there too scared to place a little order because they don't want to lose the little hard-earned cash they have on a scam, and that this idea is based on a bunch of biased misinformation spread by over-emotional hot-headedness of the greatest order. It's just not fair on them, nor the good companies that get bad word for no good reason.
That is all,
Love and Milkshakes,
MH
I've read a lot of really unwarranted bad reviews on here. It causes a massive misrepresentation of actual reality in most cases, and only serves to scare off good people from getting good seeds from good companies. So before you post a negative review, please do ponder the following points.
IF SOMETHING GOES WRONG -
Firstly, in most cases, buying seeds is ILLEGAL. Most seedbanks are bending the rules to get their products to you, so keep your emotions in check before making ANY move like sending an e-mail. You are nervous, they are nervous. So keep calm, and above all, courteous. It will be no skin off a company's nose to just drop communication with you for their own safety.
Second, make sure it really DID go wrong. Your seeds have not arrived even though other guys receive their order in half the time you've spent waiting? NO reason for concern YET. Parcels that don't track, parcels that track slowly, parcels held up in customs, these are COMMON and NORMAL parts of the international postal networks. Everybody has a work-load, sometimes it is high, sometimes it is low. As a general rule, start to be concerned if it takes more than 21 days, and only then, as MOST international packages make it in that time. Maybe your parcel has to move through 4 or 5 MORE mail/distribution centres than mine. It takes time to do work.
Third, and no less important, ALWAYS, ALWAYS read company policy BEFORE you order. So you got what you want to call 'bad service'? How would you feel if you were answering the e-mails, and 8 out of 10 queries would not have happened had people read the information you print in bold letters on the site? Personally, I'd become quite impatient copy-pasting the same replies over and over. If it clearly states that they will not re-send guaranteed orders in under 21 days, WHY BOTHER ASKING THEM BEFORE 21 DAYS? You did accept their terms and conditions or you wouldn't make it past check-out!!!
Four, distinguish between the seller, breeder, and shipping company. The seller is ONLY responsible for: Product information, stock, pricing, a good payment platform, packaging and delivery to a suitable mail service. Once they give the parcel to the mail service, anything that goes wrong from that point needs to be queried with the mail service, it is out of the seller's hands. Seedbanks will make it CLEAR which mail service they use. It is your responsibility to research said service and make your decision before you purchase.
And once you have them, ANYTHING that can go wrong with the plant, germ rates, performance, yield etc, are the responsibility of the BREEDER. NOT THE SEEDBANK. Your CC fem beans turned herm? Take it out on CC or yourself for not taking care of your light leaks. The seedbank has nothing to do with seed performance, and make no guarantees.
Actually, most state very clearly that they do NOT sell the seeds to you with intention for you to GERMINATE THEM AT ALL. That's not even in fine print.
And Five, I know this is a bit of a repeat of some sentiments in paragraphs preceding this one, but NEVER, NEVER, NEVER JUMP THE GUN! Keep calm. Wait it out for 21 days. It happened again TODAY that a VERY irate customer slagged off the 'tude for days on end, only for his parcel to arrive today (having posted his tracking number, another site member pointed out he'd tracked the parcel as delivered to the guy's mail box... EMBARRASSING as fuk yeah?!). I see this very often, but at least he had the balls to make up some story and try find a way to delete the thread. He's a good guy, most people will NOT report back saying 'Hey I was retarded, got it today, sorry for the fuss' and these threads are just floating around causing a lot of misinformation. NEVER. JUMP. THE. GUN.
So, if worst comes to worst, your parcel gets lost/nabbed at customs and a seller does not make good on his or her guarantee, go for it, give them a bad review.
If a seller can never prove sending your stock that did not arrive with a waybill or something similar, go ahead, give them a bad review.
If you find making the payment to be a pain in the ass because the site does not work, give their payment section a bad review.
Honest information helps all of us. Disinformation harms all the guys hunting their first packs of good genetics, and I don't even want to know how many good kids are sitting there too scared to place a little order because they don't want to lose the little hard-earned cash they have on a scam, and that this idea is based on a bunch of biased misinformation spread by over-emotional hot-headedness of the greatest order. It's just not fair on them, nor the good companies that get bad word for no good reason.
That is all,
Love and Milkshakes,
MH