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Originally Posted by Growbot boy howdy!!! most places i go to for goods and services, make me feel like they're doing me a favor just by being open. i'm "huge" on being loyal to places that give me good customer service. |
ME TOO!! Home Depot lost a $100 sale from me the other day because they quoted me a price on something that was $25 too high and then refused to change it at the register. It was obvious nobody actually knew how to think for themselves and say, hey, maybe if we honor what she was told we'll still make $75, plus keep her business, and if we don't honor it we'll lose it all and she'll tell people we suck. But nobody knew how to break the rules or bend them or anything, it was just "here's the way we do things." And sure enough I've told several people about my bad experience there. I hope that $25 was really worth it to them. I think it may partially have happened because nobody knew how to work the register well enough.
Today I found an AWESOME hydro store. It's a hole in the wall and it's across town (as opposed to Home Depot which is nearby), but the guy there is knowledgeable and friendly and he went out of his way to help me. When I told him how much I had to spend, he figured out how I could do it for $20 cheaper. He didn't make me feel stupid or try to sell me stuff I didn't need. As a result, I will happily travel twice as far to give him my business. I'd much rather support the little guy than the machine anyway.
Fuck customer service, I'll go out of my way to reward independent thought. Anymore I'm just grateful when I see anyone who's still capable of it. The fact that Subcool actually comes here and answers people's questions is badass.