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Reply With QuoteIf you have the guaranteed shipping then they will send another order free of charge
attitude seeds cought at canadian customs, I'm screwed right?
edit- caught
Even if I took the "guaranteed shipping" option?
I sent them an email but am not holding my breath for a response
Last edited by jesburger; 05-24-2012 at 03:11 PM.
If you have the guaranteed shipping then they will send another order free of charge
I hope so! The way they word it can also mean "if it gets lost in the mail" they will send another, I'm not too sure about customs
no email answer, but then again tracking # doesn't say that it was detained yet
I'll give it a few days and send another email
Has it been 30 days?
it's been 15 days, why?
Originally Posted by jesburger
They will replace after 30 days if you got the guarantee.
Dont belive they will do it before 30 days though.
so is it standard policy to ignore me until then?
I'll give them another week. I understand them not talking to me until the tracking # says seized at customs.
Boy.... sounds like they have crappy customer service.
why do you think it's been caught by customs m8?? have you gotten a letter from customs saying they have your gear or are you just saying it's been 15 days and it must be in customs hands??
15 days isn't much time imho.. take into account weekends and what not, that's a bit over a week ship time.. i have had orders take over 3 weeks time.. not all of them mind you, but some..
what does the tracking info say? idk about canada, but in the us, once it gets past the isc in new york, it's past customs and on it's way to me..
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