Experience with customer service was limited.
I emailed them awhile ago, when i started the cycle, asking them about the kosher and holy grail and any info or advice on them. I received, what i feel was, a poor response which did not address the holy grail whatsoever.
"hey there. the kosher hush os one of our most stable plants. there should only be one pheno. she gets tall so control her with pinching.DNA"
So i shrug that bad experience off, assuming it was some new intern with fat fingers, they just hired answering emails who can't read and I remind myself I already gave them my $.
A week ago, I decide to give CS at DNA another try, offering them some details on my experience and a few questions for Don and Aaron specifically regarding the strains. Still I have not yet to receive any reply.
I offer this experience for those who value how a company prioritizes their customer service responsibilities, both before and especially post sale, regardless if its a major concern or a minor question. I value being valued. I feel this was not the case and with all the alternative suppliers and comparable substitutes on the market, this will not assist future relations, if any.
Regardless, I will still attempt to offer unbiased reviews on solely their product.


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