I don't know about that. I ordered 4 purple widows and 2 south african kwazulu's and every single one germed via the paper towel method. bad germination technique? really bad luck?
I've had good experience with them. You have to understand why they won't send you new seeds though. If they gave seeds to every guy who emailed them about seeds not germing they would be out a lot of stock.
Thats alot of money though, shit sucks.