Dear KindBud, My name is jason and I'm customer rep over at 123vaporizers. Is there anything I can assist you with? Is there something wrong with your vaporizer? I can do an exchange or even give you a full refund. Please let me know your concerns. Your request email was probably over looked by me because we get hundreds of spam emails a day. Hope you understand. Jason Contact me at Ormus on rollitup or by email [email protected]