My order had me waiting for three weeks and I live in the same state as them. There phone would go to voice mail and they didn't respond to e-mail. One day they just happened to answer and apologized saying it got lost in the shuffle then threw some free stuff in and I had it the next day. I think there just busy. Its worth the wait though. I don't care how much you can save by putting it together at Home Depot. This shits just too easy.